Q. I have concerns about the standard of teaching I have received or about a service provided by a support division, what should I do?
I have concerns about the standard of teaching I have received or about a service provided by a support division, what should I do?
An academic appeal is a request for a review of the decision of the Board of Examiners/PRAB charged with making decisions on student progression, assessment and awards. It is therefore unlikely that concerns in relation to the standard of teaching, or issues surrounding the services provided, will constitute grounds for an academic appeal. However, you may wish to make a complaint in relation to your concerns.
A complaint is defined as:
‘an expression of dissatisfaction by one or more students about the University’s action or lack of action, or about the standard of service provided by or on behalf of the University.’
Wherever possible, you should seek to resolve the issues informally with the relevant person(s). However, if informal resolution is not possible you may wish to make a formal complaint via the Student Complaints Procedure. The Student Complaints Procedure can be found at:
The Quality and Enhancement Office can also offer advice on the operation of the procedure, please telephone 0161 295 7059 or e-mail firstname.lastname@example.org.
Independent help and advice on submitting a complaint can be obtained from the advisors in the Students' Union. Please telephone 0161 351 5400 or e-mail email@example.com to make an appointment.