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Answered By: Eric Howard
Last Updated: Jul 30, 2018     Views: 305

When requesting journal articles, where possible we will provide you with an electronic version of the article using the On Demand service from The British Library.

The You want it, we get it request form requires you to provide an email address which we pass to The British Library.  When the document is ready for you to download via On Demand, you will receive an email notification to this address containing a link to the requested material.

If the item cannot be provided electronically, a paper copy will be supplied instead.

On Demand items - When you receive the email notification from The British Library, before clicking on the item link please be aware of the points below:

  • You will be required to create an account the first time you access an On Demand document.
    • Please avoid creating Usernames containing the ‘@’ symbol. If you already have ‘@’ in your Username, please contact Customer Services for advice.
  • Once the email notification arrives, you will have 30 days to view the material.
  • After this time the link will no longer be live and you will be unable to access the document.
  • Due to copyright regulations, only one copy of the document can be printed.
  • You can forward the email notification before you open the link, but cannot forward the PDF once downloaded
  • If you do not view the material within 30 days, you will have to request the item again via the You want it, we get it service.  

Before printing the document

Ensure that printing is available from your PC before opening the document.

If using library computing facilities, check your printer credit balance before opening the document.

Viewing the document

To read your document you will need Adobe Reader version 10 or above. Please do not use PDF viewers built into browsers such as Google Chrome or Microsoft Edge.