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Answered By: Eric Howard
Last Updated: Aug 21, 2018     Views: 106

If you get the error message ‘This printer is not allowed for secure printing’ while attempting to print an item supplied by The British Library, please follow the steps outlined below.

  • To rectify the problem, click the Start button on bottom toolbar then select:
    • All programs
    • Adobe XI
    • Edit
    • Preferences from the Edit menu
    • Security (Enhanced)
    • Then in the Sandbox Protections area of the screen, un-tick the Enable protected mode at startup box
    • OK