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Answered By: Amanda Swann
Last Updated: Jan 17, 2017     Views: 33

If a book you have returned is still showing on loan on your account, firstly check that you have definitely returned the right one, particularly if you have several books with similar titles.

Books that are returned using the self-service returns machines are sometimes not removed from the account immediately and will need to be manually processed by library staff. If a book is still showing on your account immediately after you've returned it, check your account again in a couple of hours, either on Library Search or using the Account function on the borrowing machines, as it may have been manually processed in this time.

If the book is still showing as loan on your account the next day and you are certain you don't still have it, please get in touch with us using one of the contact methods to the right of this screen, or by going to any library information desk. Please provide as much information about when you returned the book as possible, such as date, time, library site. This can help staff in searching for your book. When returning books using the self-service returns machine, it is always best to use the Print Receipt function and keep the receipt, as this provides us with evidence that a book was returned at a particular time and date.

Once you provide us with details of the book and when it was returned, a request for a shelf check will be made for you.

Once a request for a shelf check has been received, library staff will then check the library shelves for the book and will check again in one week's time. You will be notified of the results of the shelf check by an email to your university email address. If the book is found, it will be removed from your account. If the book is not found, then you will be liable to pay for the replacement cost of the book, however, this will be refunded if found at a later date.