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Answered By: Amanda Swann
Last Updated: May 31, 2016     Views: 14

If you are unable to log into your student email account, please ensure you have entered your email address and password correctly. Remember, student email addresses typically end in @edu.salford.ac.uk.

If you still cannot log in, then try resetting your Office 365 password. This can be done via the Password Reset page, which can be accessed via the Student Channel, under the IT resources tab:

The Password Reset page can also be accessed from the following link: https://identity.salford.ac.uk/StudentPasswordSelfService

Please note: DO NOT reset your email password via the ‘Forgot your password’ link on the Office 365 webpages – please use the Password Reset link on the Student Channel. 

If resetting your password still does not work, or you receive any other kind of error message when logging in, then please contact the IT Service Desk. Their contact details can be found here: http://www.its.salford.ac.uk/servicedesk/

More information about email accounts can be found here: http://www.its.salford.ac.uk/students/office365/faq